Return policy
1. In case of any damage, error or omission upon receiving the goods, please take photos to record the condition of the goods. All return requests must be sent by email to hkgrocery@ggthk.com.hk within 3 days after receipt of order. Any application requests sent after 3 days upon receipt of goods will not be accepted. Please attach photos as verification of the application. For successful application, the return of the affected items will be in the form of G-Dollars (valid for one year after issuance). In case of any dispute, the Company reserves the right of final decision.
2. Returns are only applicable to the following reasons:
Expired goods
Spoiled goods
Damaged packaging which affects the quality of the food inside
The goods received do not match the goods ordered
In other cases, please send an email to hkgrocery@ggthk.com.hk
In case of any dispute, the Company reserves the right of final decision.
Please provide the following information to facilitate the handling process:
Order number
Registered phone number
Damaged product (with photos attached)
Damaged product description
After receiving your return request, we will check whether the products meet the return requirements. Once the return application is confirmed, you will receive a return confirmation email.
If the application does not comply with our return policy, it will not be approved. In case of any doubt, please contact the HK Grocery Customer Service team to inquire about return.
The Company reserves the right to modify and change the return policy at any time without prior notice.
