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Welcome to Hong Kong Grocery!

Delivery Policy

Payment Method


                                           Mastercard / Visa Credit card (By Stripe)

                                            Alipay

                                            WeChat


 

*All transactions will be in Hong Kong dollars and all transactions are not allowed to change or cancel once the transaction is completed.


 

Shipping Method


1. After the deduction of coupon code or G-Dollars, you can enjoy free delivery service (applicable to one address only) upon purchase of HK$498 or above. An additional delivery feeofHK$80 will be charged for orders below HK$498. Customers can select the delivery date and time from a list before payment


Select delivery date and time from a list


Purchase after discountDelivery fee
$498 or aboveWaived
Below $498$80

2. You can choose to pick up the goods at the pick-up point in Yuen Long or Tsuen Wan. After the confirmation of order, the goods will be delivered to the designated pick-up point within 3-5 working days (excluding Saturdays, Sundays and statutory holidays)


Addresses of the pick-up points:


A.


Room 8, 8/F, Block 2, Tak Fung Industrial Centre, 168 Texaco Road, Tsuen Wan

Telephone number: 3152 3523

Service Hour: 10:00-18:00 (13:00-14:00 lunch hour)


B.

Shop A, G/F, Yuen Long Hi-Tech Centre, 11 Wang Yip Street West, Tung Tau Industrial Area, Yuen Long

Telephone number: 2944 5600

Service Hour: 10:00-18:00


3. Delivery service will be suspended when the typhoon signal, or the red or black rainstorm warning signal is hoisted, or when the Company considers it is unsafe for good delivery under certain weather conditions. Customers will be contacted by the Company to reschedule the delivery date.


4. Delivery service is not available for remote areas (including Ma Wan) and outlying islands (including Tung Chung, Ma Wan, the Airport, etc).


5. Delivery service is not available for addresses with no lift service.